Terms & Condition — Kube Gems

At Kube Gems, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://kubegems.com/, purchase our products, or use our gemstone laboratory and certification services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, email address, mobile number, billing address, shipping address, and company details (where applicable).
• Order Information: Products purchased, order history, payment status, invoices, and delivery details.
• Laboratory Information: Details of gemstones, Rudraksha, jewellery, images, laboratory reports, and certification records submitted for testing.
• Technical Information: IP address, browser type, operating system, device information, cookies, and website usage analytics.
• Communication Information: Messages received through email, WhatsApp, contact forms, or customer support.

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders.
• Provide gemstone laboratory testing and certification services.
• Generate laboratory reports and certificate verification records.
• Respond to enquiries and customer support requests.
• Send order confirmations, shipping updates, and important notifications.
• Improve our website, products, and customer experience.
• Maintain security and prevent fraudulent activities.
• Comply with applicable legal and regulatory requirements.

3. Laboratory Confidentiality

We understand the importance of confidentiality in gemstone testing and certification. All gemstones, jewellery, laboratory observations, reports, and customer information submitted for testing are handled with strict confidentiality. We do not disclose laboratory reports or customer information to third parties unless required by law, authorized by the customer, or necessary to complete our services.

4. Payment Security

Payments on our website are processed through secure and trusted payment gateway providers using encrypted connections. Kube Gems does not store your debit card, credit card, UPI PIN, CVV, or online banking credentials on our servers.

5. Sharing of Information

We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers for:

• Courier and logistics services.
• Payment processing.
• Website hosting and technical support.
• Legal or regulatory compliance when required by applicable law.

6. Cookies & Analytics

Our website uses cookies and analytics tools to improve website functionality, remember your preferences, analyze website performance, and enhance your browsing experience.

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. Certificate Verification

Our online Certificate Verification system is provided solely to verify the authenticity of certificates issued by Kube Gems. Only limited certificate-related information may be displayed for verification purposes. Personal customer information will not be publicly displayed unless required by law or specifically authorized.

8. Data Protection

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, misuse, or loss.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

Customer records, laboratory reports, certificates, invoices, and transaction history are retained only for as long as necessary for business operations, certificate verification, legal compliance, and customer support.

10. Your Rights

You may request to:

• Access your personal information.
• Correct or update inaccurate information.
• Request deletion of your data where legally permitted.
• Withdraw consent for promotional communications.
• Contact us regarding any privacy-related concerns.

11. Third-Party Links

Our website may contain links to third-party websites. Kube Gems is not responsible for the privacy practices or content of external websites.

12. Policy Updates

We may update this Privacy Policy periodically. Any changes will be published on this page along with the revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details below:

Kube Gems
Website: https://kubegems.com/
Email: sales@kubegems.com

Kube Gems — Trusted Gemstone Laboratory & Certification Services.