Refund & Return Policy — Kube Gems

At Kube Gems, we value quality, authenticity, and customer satisfaction. Our refund and return policy is designed to ensure a transparent and reliable shopping experience for every customer.

Eligibility for Return

• Product is damaged, defective, or incorrect
• Issue reported within 48 hours of delivery
• Images or unboxing video provided for verification

Once verified, our support team will assist you with the return or replacement process.

Non-Returnable Items

• Customized or made-to-order jewellery
• Used, worn, or tampered products
• Products without original packaging or certification
• Specially prepared or personalized items

This helps us maintain product quality and ensure customers receive items in original condition.

Refund Process

• All the damaged defective or incorrect Items will get delivered in 6 to 8 days after the verification is done by the team .
• Refunds are credited to the original payment method
• Prepaid orders are refunded digitally
• COD orders may require bank account details for processing

Natural Variations

Gemstones and Rudraksha are natural products. Minor variations in color, texture, shape, or inclusions may occur and are considered part of their natural characteristics.

Our Commitment

At Kube Gems, we are committed to providing authentic products, transparent service, and a smooth customer experience.

Every order is handled with care and attention to quality standards.